Refund policy

Welcome to Our Return & Refund Policy

Welcome to PremiumBathroom.co.uk! We value our customers and always aim to make returns and refunds as simple and hassle-free as possible.

If you need to return an item, change your mind about a purchase, or receive a damaged, faulty, or incorrect product, we're here to help.

Cancellation Rights

Under the Consumer Contracts Regulations 2013, UK consumers generally have the right to cancel an online order within 14 days of receiving the goods, without having to provide a reason.

The 14-day period begins on the day you receive your order.
If you wish to cancel, you must let us know within this cancellation period.
Once cancellation has been confirmed, the goods should be returned in accordance with our return instructions.

Conditions for Returning Products

Returned products should meet the following requirements:

The item must be unused and in its original condition.
Products should be returned with their original packaging where applicable.
You must provide your order number, receipt, or other valid proof of purchase.

Returns that do not meet the applicable requirements may be refused or may be subject to a deduction where permitted by law.

How to Arrange a Return

If you would like to return an item, please contact our team before sending the product back.

Please provide:

Your order number
The name or details of the product you wish to return
The reason for the return, if applicable

📧 Email: sales@premiumbathroom.co.uk

After reviewing your request, we will confirm the next steps and provide the relevant return instructions.

Return Delivery Costs

Unless the product is faulty, damaged, incorrectly supplied, or the return is otherwise our responsibility, the cost of returning an unwanted item will normally be the customer's responsibility.

We strongly recommend using a tracked or recorded delivery service when returning goods. We cannot accept responsibility for returned items that are lost or damaged while being transported back to us.

Refund Processing

When your returned goods have been received and checked, we will assess the condition of the item and confirm whether the refund is approved.

Where a refund is due:

The refund will normally be processed within 15 working days.
Payment will be returned using the original payment method.
Original delivery charges are generally non-refundable, except where the return is due to an error on our part or where applicable law requires otherwise.

Refund processing times may also depend on your bank or payment provider.

Products That Arrive Damaged, Faulty or Incorrect

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and ideally within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Details of the problem
Clear photographs showing the condition of the product and, where relevant, its packaging

Depending on the circumstances, we may arrange a replacement, repair, or refund without additional cost to you.

Items That Cannot Be Returned

Some products may not be eligible for return, including:

Items that have been used, installed, or modified
Products that are not returned in their original condition
Goods that have been damaged after delivery through improper use, installation, or handling

This does not affect any statutory rights you may have in relation to faulty or incorrectly supplied goods.