Welcome to Our Return & Refund Policy
Welcome to PremiumBathroom.co.uk! We value our customers and always aim to make returns and refunds as simple and hassle-free as possible.
If you need to return an item, change your mind about a purchase, or receive a damaged, faulty, or incorrect product, we're here to help.
Cancellation Rights
Under the Consumer Contracts Regulations 2013, UK consumers generally have the right to cancel an online order within 14 days of receiving the goods, without having to provide a reason.
- The 14-day period begins on the day you receive your order.
- If you wish to cancel, you must let us know within this cancellation period.
- Once cancellation has been confirmed, the goods should be returned in accordance with our return instructions.
Conditions for Returning Products
Returned products should meet the following requirements:
- The item must be unused and in its original condition.
- Products should be returned with their original packaging where applicable.
- You must provide your order number, receipt, or other valid proof of purchase.
Returns that do not meet the applicable requirements may be refused or may be subject to a deduction where permitted by law.
How to Arrange a Return
If you would like to return an item, please contact our team before sending the product back.
Please provide:
- Your order number
- The name or details of the product you wish to return
- The reason for the return, if applicable
📧 Email: sales@premiumbathroom.co.uk
After reviewing your request, we will confirm the next steps and provide the relevant return instructions.
Return Delivery Costs
Unless the product is faulty, damaged, incorrectly supplied, or the return is otherwise our responsibility, the cost of returning an unwanted item will normally be the customer's responsibility.
We strongly recommend using a tracked or recorded delivery service when returning goods. We cannot accept responsibility for returned items that are lost or damaged while being transported back to us.
Refund Processing
When your returned goods have been received and checked, we will assess the condition of the item and confirm whether the refund is approved.
Where a refund is due:
- The refund will normally be processed within 15 working days.
- Payment will be returned using the original payment method.
- Original delivery charges are generally non-refundable, except where the return is due to an error on our part or where applicable law requires otherwise.
Refund processing times may also depend on your bank or payment provider.
Products That Arrive Damaged, Faulty or Incorrect
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and ideally within 24 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Details of the problem
- Clear photographs showing the condition of the product and, where relevant, its packaging
Depending on the circumstances, we may arrange a replacement, repair, or refund without additional cost to you.
Items That Cannot Be Returned
Some products may not be eligible for return, including:
- Items that have been used, installed, or modified
- Products that are not returned in their original condition
- Goods that have been damaged after delivery through improper use, installation, or handling
This does not affect any statutory rights you may have in relation to faulty or incorrectly supplied goods.
If Your Refund Has Not Arrived
If you have been informed that your refund has been processed but the funds have not yet appeared, we recommend:
- Checking your bank or payment account again.
- Allowing additional processing time for your bank or payment provider.
- Contacting your payment provider if the delay continues.
- Contacting us at sales@premiumbathroom.co.uk if you still need assistance.
We will be happy to investigate the matter and provide an update.
Contact Us
If you have any questions about our returns, cancellations, or refunds, please contact PremiumBathroom.co.uk using the details below.
Company Name: SEO REVAMP LIMITED
Company Number: SC825998
Trading As: PremiumBathroom.co.uk
📍 Address: 94 Kinnell Avenue, Glasgow, Scotland, G52 3RZ
📞 Phone: 07462230447
📧 Email: sales@premiumbathroom.co.uk
At PremiumBathroom.co.uk, we aim to make delivery simple, reliable and convenient for our customers across the UK.
Delivery at a Glance
- Order cut-off: 2:00 PM UK time
- Processing time: 1–2 working days
- Estimated delivery: 3–5 working days
- Standard shipping: £5.99
Where We Deliver
We currently provide delivery services within the United Kingdom. International shipping is not currently available.
Order Processing
Orders are processed Monday to Friday, excluding weekends and UK public holidays.
Orders placed before 2:00 PM on a working day will normally be processed on the same working day. Orders received after the cut-off time, during weekends, or on public holidays will be processed on the next working day.
Most orders are prepared and dispatched within 1–2 working days.
Delivery Charges
Our standard UK delivery charge is £5.99 per order.
The applicable delivery cost will be shown clearly at checkout before you confirm your purchase.
Highlands, Islands & Remote Areas
Additional delivery charges may apply for Northern Ireland, the Scottish Highlands, Scottish Islands and other remote UK locations.
If you require delivery to one of these areas, please contact us before placing your order so we can confirm the available delivery options and provide a quotation where required.
Order Confirmation & Dispatch Updates
Once your order has been placed, you will receive an order confirmation by email.
When your order is dispatched, we may provide tracking information or delivery updates where these are available from the courier.
Delivery Delays
We always aim to meet our estimated delivery times, but occasional delays can happen due to courier disruptions, busy periods, severe weather or other circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us and we will be happy to help you check its status.
Damaged, Missing or Incorrect Products
If your order arrives damaged, incomplete or contains an incorrect product, please contact us within 24 hours of delivery.
To help us resolve the issue, please provide:
- Your order number
- Details of the problem
- Clear photographs of the affected product and packaging, where applicable
We will review the issue and work with you to find an appropriate solution as quickly as possible.
Contact Us
For questions about delivery, shipping charges or the status of your order, please contact us:
Company Name: SEO REVAMP LIMITED
Company Number: SC825998
Trading As: PremiumBathroom.co.uk
📍 Address: 94 Kinnell Avenue, Glasgow, Scotland, G52 3RZ
📞 Phone: 07462230447
📧 Email: sales@premiumbathroom.co.uk
